Job Description

At Chick-fil-A, leadership is more than a title—it’s an opportunity to influence, serve, and create meaningful impact every day. As a leader, you’ll work directly with an independent Owner/Operator, gaining hands‑on experience that develops your ability to guide teams, drive excellence, and cultivate a culture rooted in service. Our leaders are the heartbeat of the restaurant, setting the standard for hospitality, operational excellence, and guest experience. Through intentional development, accountability, and a commitment to serving others, you’ll inspire your team to deliver signature Chick-fil-A service and food while building skills that extend far beyond the restaurant.

The Talent Director is a strategic leadership role responsible for designing, implementing, and overseeing programs that attract, develop, and retain high-performing team members across the organization. This role ensures that talent strategies align with business goals, operational excellence, and company culture. The Talent Director partners with leadership at all levels to create career pathways, leadership development initiatives, and performance management systems that drive engagement, growth, and organizational success.

Strategic Leadership & Planning

• Develop and implement a comprehensive talent development strategy alongside executive leaders that supports business objectives and fosters a culture of continuous learning.
• Identify organizational talent needs, skills gaps, and future leadership opportunities and requirements across all levels.
• Align learning, development, and succession planning initiatives with operational goals and workforce planning strategies.
• Partner with leadership to identify high-potential employees and create pathways for advancement.

Learning & Development Opportunities

• Collaborate with the executive team to design, deliver, and evaluate learning programs for onboarding and technical skills development.
• Manage the development of training materials, guides, and digital resources for scalability and standardization across locations.
• Monitor program effectiveness through metrics, assessments, and feedback, adjusting strategies as needed.
• Help lead initiatives that enhance team engagement, performance, and retention.

Organizational Culture & Engagement

• Promote a culture of accountability, excellence, and continuous improvement.
• Lead initiatives that foster employee engagement, inclusion, and retention.
• Champion company values and ensure they are embedded into all development programs.

Collaboration & Communication

• Work cross-functionally with Operations, Administration, and Executive leadership to implement talent strategies effectively.
• Communicate initiatives, goals, and outcomes to stakeholders at all levels.
• Serve as a trusted advisor to senior leaders on talent development, workforce planning, and leadership strategies.

Administrative & Human Resources Management

• Track and report key talent development metrics, including program participation, retention rates, and leadership effectiveness.
• Use data and analytics to assess retention, labor productivity, and talent acquisition for informed, strategic decisions.
• Prepare and review timekeeping reports, assess overtime, and process payroll entries (e.g., mileage reimbursements, uniform deductions, catering tips, etc.).
• Complete other administrative duties as assigned by the Executive Leadership Team.

Core Values of a Leader

• Servant Leadership – Puts the needs of the team and guests first
• Integrity – Does the right thing, even when no one is watching
• Accountability – Takes ownership of results, decisions, and mistakes
• Humility – Leads with confidence while remaining teachable
• Excellence – Pursues high standards in every detail
• Consistency – Shows up dependable, steady, and reliable
• Empathy – Understands and cares about the experiences of others
• Respect – Values every individual and fosters dignity in the workplace
• Growth Mindset – Seeks continuous improvement personally and for the team
• Courage – Has difficult conversations and makes tough decisions when necessary
• Positivity – Sets an encouraging tone, especially under pressure
• Vision – Thinks beyond today and leads with long‑term impact in mind
• Team Development – Invests intentionally in coaching and building others
• Resilience – Stays focused and solutions‑oriented during challenges

Benefits

• A fun, team-oriented work environment where you can positively influence others.
• Flexible scheduling (and closed on Sundays, Thanksgiving Day, and Christmas Day).
• Learn first‑hand from experienced colleagues and team members.
• Growth and development opportunities to help you reach your personal and professional goals.
• Scholarship opportunities for college students.

Qualifications

• Minimum of two (2) years of experience in talent or human resources, ideally in a multi-unit or high-volume hospitality/restaurant environment.
• Proven experience designing and implementing training and curriculum.
• Strong coaching, communication, and influencing skills.
• Ability to think strategically while executing tactically across multiple initiatives.
• Excellent analytical, problem-solving, and project management abilities.
• Demonstrated ability to lead change and foster a high-performance culture.

Requirements

• Associate’s degree in Business, Human Resources, Organizational Development, or equivalent training from an accredited institution
• Must possess a valid state driver’s license with proof of liability insurance and a clean driving record (or no accidents in the last three (3) years)
• Serve Safe Food Manager’s Certification or state-certified equivalent
• This role is required to work onsite at the restaurant. Remote work may also be required.

Preferred Qualifications

• Previous Chick-fil-A or full service restaurant experience
• Bachelor’s Degree in Business Management, Hospitality, or Restaurant/Food Service Management

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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