Job Description

Position Summary

The Pharmacy Technician assists pharmacists in the preparation, processing, and delivery of prescription medications and supports the efficient operation of Ray's Pharmacy. The technician works under pharmacist supervision and performs only those functions permitted by Washington law, Ray's Pharmacy policies, and the employee's credentials, training, and demonstrated competency.

Essential Responsibilities

• Receive prescription information through authorized channels and enter prescription, patient, and insurance information into the pharmacy system.
• Process refill requests, prepare prescription labels, retrieve stock medication, and count, measure, package, and prepare prescriptions for pharmacist verification.
• Perform authorized calculations and technical functions associated with prescription processing.
• Process third-party insurance claims, resolve routine claim rejections, and assist with coordination of benefits and discount programs.
• Refer clinical, therapeutic, counseling, and professional judgment questions to the pharmacist.
• Receive pharmaceutical orders, stock and rotate inventory, monitor expiration dates, and assist with returns and shortages.
• Maintain required medication storage and refrigeration conditions and assist with controlled-substance inventory procedures as permitted.
• Greet patients, answer telephone calls, process prescription pickup transactions, communicate prescription status, and maintain confidentiality.
• Assist pharmacists with vaccination workflow, appointment scheduling, supplies, and clinical-service documentation when appropriately trained and permitted.
• Maintain clean, organized pharmacy work areas and participate in required training and quality improvement activities.

Qualifications - Required

• Current Washington State Pharmacy Technician credential, or ability to obtain the required credential before independently performing technician duties.
• Successful completion of applicable education, training, and examination requirements.
• Strong math, computer, organizational, and communication skills.
• High attention to detail and ability to maintain confidential patient information.
• Strong customer-service skills and ability to work effectively in a team environment.

Qualifications - Preferred

• Retail or community pharmacy experience.
• National pharmacy technician certification.
• Experience with pharmacy management software and third-party insurance claims.
• Experience in an independent community pharmacy.

Scope of Practice

• The Pharmacy Technician does not independently perform duties reserved to a pharmacist, including final prescription verification, patient counseling, clinical interpretation, or prescriber consultation requiring professional judgment.
• All duties must remain within the technician's legal scope and be performed under appropriate pharmacist supervision.

General Employment Expectations

• Place patient safety first and maintain patient confidentiality.
• Treat patients, coworkers, vendors, and health care professionals respectfully and professionally.
• Follow Ray's Pharmacy policies, procedures, quality standards, and all applicable laws and regulations.
• Maintain all licenses, registrations, certifications, and training required for the position.
• Promptly report medication errors, safety concerns, compliance concerns, and unusual incidents.
• Maintain dependable attendance and support a cooperative small-community pharmacy environment.

Physical and Work Environment

• Ability to stand for extended periods and work at a computer and pharmacy workstation.
• Ability to reach, bend, and perform repetitive hand movements associated with pharmacy operations.
• Ability to safely handle and move pharmacy inventory and supplies, with assistance or reasonable accommodation when appropriate.
• Ability to communicate clearly in a busy retail pharmacy environment while maintaining accuracy and confidentiality.

Equal Employment Opportunity

Shorewood Communications, Inc. is an equal opportunity employer. Employment decisions are made without unlawful discrimination and in accordance with applicable federal, state, and local law. Reasonable accommodations will be provided consistent with applicable law.

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