Job Description

Patient Engagement Specialist / Medical Office Assistant

Island Psychiatry is seeking a compassionate, organized professional to join our team as a Patient Engagement Specialist. This role is ideal for someone who enjoys helping people and supporting the day-to-day administrative needs of a busy mental health office. In many cases, you will be the first person patients speak with, helping guide them through scheduling, questions, and communication with the office. Island Psychiatry is a leading outpatient psychiatric practice on Long Island, serving patients across the region with thoughtful, patient-centered care. Our practice operates offices in the Port Jefferson and Huntington areas.

Position Overview

• Serve as a primary contact for patients by phone, email, and text
• Help patients navigate scheduling and communication with providers
• Assist with patient reception
• Submit superbills and assist with insurance documentation
• Relay patient messages to providers with discretion
• Maintain accurate records across practice systems
• Help troubleshoot scheduling and operational issues
• Assist in maintaining the smooth daily flow of the practice

What We're Looking For

• Excellent communication and professional phone presence
• Highly organized and detail-oriented
• Strong computer skills and comfort managing multiple software systems
• Ability to multitask and problem solve independently
• Students studying or interested in mental health, psychology, social work, counseling, psychiatry, pre-med, or related fields are especially encouraged to apply.
• No prior experience is required. This is a great opportunity to gain hands-on experience in a mental health office and work alongside clinicians.
• Experience in administration and/or healthcare or mental health settings is helpful but not required.
• Spanish-speaking candidates are a plus.

Schedule

• Both Full-Time (30+ hours) and Part-Time (16-20 hours) positions available.
• Flexible scheduling Monday through Saturday
• Some evening availability required

Compensation

• $22 per hour to start, increase in compensation to $24 per hour after 90 days and completion of probationary period.
• Paid Time Off: Full-time employees (30+ hours a week) will receive 1 week of vacation and 1 week of sick annually.

Why This Role Matters

This position helps patients feel supported and helps the office stay organized day to day. It's a great fit for someone who wants meaningful experience in a mental health setting.

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