Job Description

We are hiring a Contract Help Desk Support Specialist in Charlotte, North Carolina , to be the first point of contact for IT issues and requests. This role will support employees remotely and onsite, ensuring high-quality service delivery and user satisfaction.

Responsibilities

• Respond to and resolve user inquiries via phone, chat, or email.
• Log and manage incidents in the help desk system.
• Provide basic troubleshooting for hardware, software, VPN, and connectivity issues.
• Assist with onboarding and offboarding users, including system access and equipment setup.
• Maintain knowledge base documentation for recurring issues.
• Escalate unresolved problems to higher-tier support when necessary.

Qualifications

• 1–3 years of experience in a help desk or customer support role.
• Familiarity with Windows, macOS, and common business software.
• Experience with remote support tools and ticketing systems.
• Strong interpersonal and communication skills.
• A customer-first mindset with attention to detail.

No C2C.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

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