Job Description
MVR Guidelines
SUMMARY
Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.
Important information: - Work Type: In-person only (remote work not available).
- Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
- Compensation: U.S.-based employment only; pay in U.S. Dollars.
DUTIES & RESPONSIBILITES - Working for FHG requires travel if other markets are in need.
- Complete all installations according to company and industry standards.
- Accurately complete daily reports and paperwork.
- Acquire and return equipment as directed.
- Maintain tools and vehicles; report any maintenance issues.
- Communicate with Dispatch on arrivals, departures, and any delays.
- Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
- Technical development training/certification is required; successful completion is mandatory to remain an active employee.
- Follow all company & OSHA safety rules.
- Other duties as assigned.
Requirements
Competencies - Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
- Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
- Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
- Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
- Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
- Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
- Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
- Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
- Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.
SKILLS - Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
- Strong customer service, time management and communications abilities.
- Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
- Read and interpret operating instructions and procedures.
- Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
- Ability to identify and troubleshoot CATV technical difficulties.
- Manage time effectively, efficiently, and work independently.
EDUCATION / QUALIFICATIONS - High School or GED preferred.
- Be at least 21 years old.
- Hold a valid driver's license.
- Have a minimum of three (3) years of driving history.
- Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
- Due to the sensitive nature of our work inside customers' homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.
COMPENSATION - Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
- Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.
PHYSICAL REQUIREMENTS - Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
- Use hand tools.
- Frequent stooping, bending and twisting required.
- Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
- Drive during all weather conditions, daytime and nighttime.
- Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.
Salary Description
Production Based - Avg between $35,000 - $60,000
Job Tags
Hourly pay, Temporary work, Local area, Immediate start, Remote work, Work from home, Relocation, Night shift